FAQ - General Questions

How can I be sure that the watch is authentic?

All the watches we sell are guaranteed to be 100% authentic and in the condition described. You are welcome to request an archive extract from most of the well-known Swiss manufacturers if you require additional confirmation – all our timepieces will pass this check. Moreover, some of our watches are already offered with archive extracts.

Does the watch come with box and papers?

It is always clearly stated in the condition report. If original box and papers are not available, then standard delivery set include:

  • Our company's invoice, warranty certificate, and Ts & Cs
  • Secure packaging 

How can I know you are trustworthy dealer?

We are proud to be a Chrono24 ‘Trusted Seller’, which means that we have never had any problems, claims or issues of any kind with our customers. References and recommendations by our clients from all over the world are available upon request. Learn more about our key values and reputation here - About us.

Do you have an eBay account?

We do and we have 100% positive reviews there. Here is the link - eBay.

I don’t like the strap. Is it possible to change it?

Absolutely, we can replace the strap before shipping at your request. You can request a color change at no charge or choose one of the beautiful straps from our Accessories section. We can also source special strap on your request. Please bear in mind that some types of straps and buckles (like, for example, Patek Philippe) are very valuable and it may take us some additional time to find the one you want.

I have one more question!

If you have further questions you can always contact us. We will be happy to assist!